Job at Tramigo - Customer Care Manager
Job at Tramigo - Customer Care Manager

Job Summary

About Tramigo
We are a multinational company with our headquarters and home in Finland. Our sales, support, and R&D offices are located in our main markets. We are pioneers and brand builders, a team of highly innovative and persistent entrepreneurs aiming to change the tracking industry and create the first global consumer brand in the tracking product and telematics business. To achieve our goal we create the best hardware and software solutions that consumers experience as easy to use, high value for money, reliable and intelligent.
Our roots are in the emerging high growth markets such as Africa, Asia and Latin America. The cornerstone of our competitiveness is TLD landmarks, our own mapping standard that makes a totally new tracking experience possible with maximized user-friendliness, reliability and efficiency. Visual mapping such as Google Maps was not created for the tracking business - try our unique Tramigo experience with TLD landmarks today and realize the new era of tracking!
We need an intelligent, energetic, and hard-working Customer Care Manager to support our operations in Kenya

Responsibilities

Our customers in B2B Fleet Management have extremely high requirements and understanding of tracking and connectivity technologies. Technical understanding and disciplined sales process are key for success. This role also includes supporting our field teams and reseller partners.
As a strong entrepreneurial-minded expert, you love ownership and responsibility., which we are happy to share. We always respect ambitious individuals who want to become future members of our versatile and international management team. We support management positions for females

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself

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