26 December 2022

Call Centre Parson, Job Opportunity at Job Junction

  SageWAP.com       26 December 2022

Call Centre Parson, Job Opportunity at  Job Junction

Job Overview

CALL CENTRE PARSON (11)

Details

Business name : JOB JUNCTION TANZANIA
Work Type : Full Time
Years of Experience 1 year

Location
Dar es Salaam District Dar Es Salaam

JOB DESCRIPTIONS

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary

REQUIREMENTS :

  • Must be fluent in Swahili and English.
  • Customer Focus, Customer Service,
  • Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication,
  • Building Relationships, People Skills,
  • Interpersonal Savvy,
  • Problem Solving,

SALARY RANGE:
500, 000Tsh – 700,000Tsh
CONTACTS:
CALL: 0623872871
Attach cv in email below:
Email:jobjunctiontz@gmail.com
Instagram :Job Junction Tanzania

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