Job Opportunity at Standard Bank, Manager, Service

Job Opportunity at Standard Bank, Manager, Service

Manager, Service

Job Overview

Business Segment: Consumer & High Net Worth Clients

Location: ZA, GP, Johannesburg, Simmonds Street 5
Job Description
  • Responsible for taking inbound demand (e.g: general banking, card service, home loans, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) in a 24/7/365 client servicing environment that is always on, in line with the Bank’s philosophy
  • To sense what problems clients want resolved in order to improve the capability of response

Minimum Qualifications: 

  • Three (3) year Fais Aligned qualification
  • RE 1

Experience Required:

  • 5 -7 years experience within a call centre environment, managing people and big teams (on a 24 hours /7 days a week basis)
  • Deep customer servicing and journey management experience (Service Requests and Complaint management)
  • Understanding the banks products and services
  • Contact centre management and operations
  • Previous branch and operations experience
  • Experience in providing Intermediary Services and Advice
Additional Information

Behavioural Competencies:

  • Convincing People
  • Challenging Ideas
  • Interacting with People
  • Making Decisions
  • Embracing Change

Manager, Service Job Vacancy at Standard Bank

Technical Competencies:

  • Risk Identification
  • Financial Acumen
  • Customer Understanding and Product Knowledge ( Consumer Banking)
  • Producing Output
  • Continuous Improvement

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

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