Job Opportunity at Pixelogic Media Partners, LLC, Manager, Digital Media Operations

Job Opportunity at Pixelogic Media Partners, LLC, Manager, Digital Media Operations

Manager, Digital Media Operations

Description

Pixelogic Media Partners, LLC provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.

Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.

Experience start-up momentum with us and be part of building innovative solutions to service our clients in the entertainment industry with their media distribution needs. Join us if you’re passionate about entertainment, innovation, and customer service excellence!

Job Description:

To support our global digital media operations, we are seeking a Digital Media Operations Manager who manages a team of Digital Media Encoders and Media Quality Control technicians and day-to-day activities of all digital media packaging, QC operations and digital distribution pipelines.

In addition, the ideal candidate will have a solid understanding of the various digital media packaging standards. A background or experience in servicing digital streaming platforms is a must. You should have knowledge and experience with various digital media formats including audio, video, metadata, and subtitles. You should be highly motivated, possess a flexible attitude and adapt quickly in a fast-paced environment. Be able to work as part of a team that deal with changing priority and workloads.

Responsibilities:

  • Manage Digital Media Encoders and QC technicians and ensure day-to-day operations are carried out in a timely manner and in accordance with protocols and procedures globally.
  • Oversee scaling of digital media servicing teams in the Cape Town office.
  • Work closely with the development team to improve operations such as creation of automated workflows and processes using in house, proprietary software and/or third-party systems for both digital media packaging, verification, and QC to ensure zero defects and quality assurance.
  • Manage technical onboarding of new client profiles, including scoping feature for existing software and new software development as needed.
  • Manage operational onboarding of new projects, including training and capacity planning.
  • Create procedures and documentations for workflows, security policies and maintain an internal database of knowledge.
  • Own performance metrics that pertains to the Cape Town Digital Media teams – including various efficiency metrics (Example: On-Time Delivery) and quality metrics per client/destination (Example: Right the first time).
  • Drive process improvement initiatives for Digital Media Operations.
  • Administrative tasks including but not limited to managing timesheet, staff scheduling, attending meetings, capacity, and load balance planning
  • Troubleshoots, analyses and create reports for issues that arise in the operations and implements solutions to avoid the same issues.
  • Continuously researching and identifying new tools and systems to enhance operational workflows and capabilities.
  • Will be a strong and effective communicator with a positive attitude.
  • Other related tasks as assigned to fulfill responsibilities.

Manager, Digital Media Operations Job Vacancy at Pixelogic Media Partners, LLC

Requirements

  • Experience in managing a team in a production environment.
  • An excellent collaborator and effective communicator who can solve problems and provide solutions in a high volume and tight turnaround environment.
  • Experience in servicing major digital media streaming platforms.
  • Experience in industry standard video/audio/subtitle editing and transcoding tools including Adobe Premiere, Adobe Encoder, ProTools, Transkoder and Da Vinci Resolve.
  • Experience in industry standard delivery and file transfer mechanisms including Aspera P2P, Aspera Faspex and Signiant is a plus.
  • Experience in dealing with storage solutions and systems such as NAS, SAN, Quantum’s StorNext, etc.
  • Understanding of computer networks, including hardware, protocols and firewalls in a production environment
  • Problem solver with creative and innovative approach with ability to think out of the box
  • Knowledge of programming or scripting languages is a plus.
  • Passionate about quality, customer experience and customer service excellence

Experience:

  • Minimum Four (4) years of experience in managing a team in the digital media industry.

Education:

  • Bachelor’s Degree from an accredited College/University or equivalent professional experience

How to Apply:

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