Job Opportunity at KFC - Customer Service Team Member

Job Opportunity at KFC - Customer Service Team Member

Customer Service Team Member

Job Ref #: CSTMRYNFIELD
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Salary: Market Related


 Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:

Responsible for the Customer Service experience in the restaurant by

    • Ensuring that the environment is friendly, warm & inviting
    • Proactive and solutions-oriented to surpass the customer’s service expectations
    • Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
    • Executing duties with accuracy, speed and friendliness, including Kiosk interface
    • Executing KFC health, safety and hygiene standards
    • Serving KFC products that meet the standards

Matric

Prefered training in Hospitality industry

Minimum 1 year customer facing experience

Passion for customer service

Customer Service Team Member Job Vacancy at KFC

Competencies

    • Ability to communicate in a clear, concise and friendly manner
    • Strong interpersonal skills
    • Confidence in a customer facing role
    • Passion for customer service
    • Display excellent listening and verbal skills
    • Display excellent guest management skills
    • Technically savvy to many various layers : kiosk, deliver, click and collect
    • Maintain a high and positive energy
    • Professionalism
    • Ability to multitask
    • Team Orientated
    • High attention to detail
    • Ability to stand/walk and stay focused and alert for extended periods of time
  • Remain tactful when facing confrontational situation

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