Job Opportunity at KCB Bank Tanzania - Zonal Channels Manager

Job Opportunity at KCB Bank Tanzania - Zonal Channels Manager

Job Summary:

Drive the channels business in Stone town – Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on digital channels.

Job Details


  • Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
  • Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
  • Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
  • Identification of business opportunities and introduction of leads to the business team.
  • Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
  • Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
  • Monitor sales performance on a daily, weekly, and monthly basis and provide results to Head of digital financial services.
  • Acts as an escalation point for queries that could not be resolved by the team.
  • Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
  • Any other activity assigned by the line manager


Staff Management 5%

Team Leader:

  • Lead, motivate and develop an itinerant team, working a cross-country region, selling the full range of digital financial services, to achieve income generation and business objectives and goals
  • Performance Management responsibilities for direct reports

New Business Development 45%.

  • Recruit new business within the allocated market at a profitable level
  • Proactively create and develop business relationships with companies
  • Build close working relationships with Branch staff, SME and Corporate team  to create business opportunities
  • Identification of cross sale opportunities and introduction of leads to SME.
  • Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
  • Fully understand the workings of DFS products and the pricing and risk strategy.

Customer contact (35%)

  • Customers to be visited on daily basis and a call report to be sent to Head of DFS in weekly basis.
  • Customer contact involves discussions and negotiations with customers on commercial and operational issues
  • The role holder is responsible for managing and responding to customer requirements
  • Establish, build, and maintain ongoing relationships with customers to develop and protect business income
  • Negotiate pricing and contracts with customers at senior management or director level.
  • Develop a deep understanding of the needs and requirements of customers’ businesses
  • Make sound commercial judgments to retain and fully develop customer base
  • Provide evidence of customer demand to influence new products / enhancements / solutions

Zonal Channels Manager Job Vacancy at KCB Bank Tanzania

Planning and research (5%)

  • Responsible for developing a personal sales plan to achieve targeted objectives and goals
  • Personal time management of day-to-day activities to maximize return on resources
  • Keeping fully updated on customer activities as reported in the media and via internal Group sources
  • Maintain and understand the business environment in which the customer operates
  • Constantly update knowledge on all products and services offered by KCB.


  • Bachelor in Banking/Finance or equivalent
  • Professional Qualification Merchant Acquiring and card background
  • Master’s Degree in Business Administration is an Added Advantage
  • A minimum of 3 years’ experience

Deadline: 2022-06-29 00:00:00


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