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Job Opportunity at NMB Bank - Manager, Technology Quality Assurance

NMB Bank - Manager, Technology Quality Assurance

Manager; Technology Quality Assurance 

Job Location :Head Office, Hq

Job Purpose:Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous quality improvement and deliverables of the best possible Technology products and services.

Main Responsibilities:

  • Develop and implement technology quality assurance reporting process and system.
  • Analyze deficiencies in services or performance and recommends product or services improvement.
  • Document, Track and report product or service quality levels to Technology Management.
  • Provide oversight of the banks IT initiatives with respect to service and operational level agreements
  • Ensure that the bank’s IT initiatives meet government legal and regulatory requirements.
  • Managing and creating all testing procedures for the banks information technology change deliverables.
  • Prepare, track, and monitor IT- related issues from the different committees of the bank.
  • Track customer experiences across online and offline channels devices, and touchpoints from a Technology point of view.
  • Coordinate and track all HR Technology related issues/initiates.

Knowledge and Skills:

  • Knowledge of the bank’s products, services, and operations
  • Knowledge of Technology Risk Management.
  • Knowledge of IT services and IT Operations,
  • Sound knowledge of IT infrastructure and applications
  • Planning and organizing skills
  • Strong analytical, problem-solving, coordination, and decision-making abilities.
  • Excellent written and oral communication skills
  • Strong management ability
  • Time management skills and multi-tasking skills
  • Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
  • Ability to interact with all levels of management, staff, and vendors

Qualifications and Experience:

  • Bachelor’s Degree in Computer Science/Computer Engineering
  • IT Services Management Certifications will be an added advantage
  • At least 3 years of experience in Technology Quality Assurance.
  • At least 2 years of managerial experience in a large Financial and Customer-centric organization.

The deadline for submitting the application is 07 May 2022.

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